At Gharaaagan.com, we take immense pride in crafting high-quality canvas photo frames and personalized gift items to help preserve your most precious memories. Because many of our products are custom-made specifically for you, we have established a clear and fair return and refund policy to ensure transparency and satisfaction.

1. Overview of Return Eligibility

We want you to love your purchase. However, due to the personalized and custom nature of our products, our policy varies depending on the item type:

  • Customized / Personalized Items: Items that feature your custom photos, names, dates, or bespoke designs cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to an error on our part.
  • Non-Customized / Standard Items: Standard decor or ready-made gift items can be returned within 7 days of delivery, provided they are unused, in their original packaging, and in brand-new condition.

2. Damaged, Defective, or Incorrect Items

We take utmost care in packaging our canvas frames and fragile items safely. In the rare event that your order arrives damaged, defective, or incorrect, we are happy to offer a replacement or a full refund.

  • Reporting Window: You must notify us within 48 hours of receiving your order.
  • Required Proof: Please send clear photos or a short video showing the damage, defect, or incorrect item along with your Order Number to our support team at or via WhatsApp at +9779705158164.
  • Resolution: Once verified, we will arrange for a free replacement to be shipped out or process a full refund to your original payment method.

3. Order Cancellations

  • Custom Orders: You may cancel your custom order within 20 minutes of placing it. Once production or printing has begun, cancellations can no longer be accepted.
  • Standard Orders: You can cancel a non-customized order anytime before it has been dispatched for shipping.

4. Refund Process and Timeline

Once your return request or damaged-item claim is approved:

  • Inspection: For eligible non-custom returns, once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Processing Time: Approved refunds will be processed within 5 to 7 business days, and a credit will automatically be applied to your original method of payment or bank account.

5. Shipping Costs for Returns

  • If the return is due to an error on our part (damaged, defective, or wrong item shipped), Gharaaagan.com will cover all return shipping costs.
  • For standard returns (change of mind on non-custom items), the customer is responsible for paying the return shipping charges. Original shipping fees are non-refundable.

Contact Us

If you have any questions or need assistance regarding a return or refund, please reach out to our customer support team:

  • Email: info@sitapailaphotostudio.com.np
  • Phone / WhatsApp: +9779705158164
  • Operating Hours: Sunday – Friday, 10:00 AM – 6:00 PM